Artificial Intelligence in Telephony
Designed for hotel excellence.
Artificial Intelligence in Telephony
Designed for hotel excellence.
Improve the experience of your residents and free
your teams from repetitive tasks.
Improve the experience of your residents and free
your teams from repetitive tasks.
Artificial Intelligence in Telephony
Designed for hotel excellence.
Improve the experience of your residents and free
your teams from repetitive tasks.
WORKS WITH
Features
Because the customer experience starts before check-in...
Features
Features
Features
Because the customer experience starts before check-in...
Reservation management
Groom takes, modifies, and confirms reservations. Each call is a potential sale handled with care.
Various information
Pre-checkin & upsell
Because the customer experience starts before check-in...
Reservation management
Groom takes, modifies, and confirms bookings. Each call is handled with care.
Various information
Pre-checkin & upsell
Because the customer experience starts before check-in...
Reservation management
Groom takes, modifies, and confirms bookings. Each call is handled with care.
Various information
Pre-checkin & upsell
... and continues
during the stay
Customer Information
The groom answers every question: schedules, activities, services. A true virtual concierge.
Room Service
Concierge
... and continues
during the stay
Customer Information
The groom answers every question: schedules, activities, services. A true virtual concierge.
Room Service
Concierge
... and continues
during the stay
Customer Information
The groom answers every question: schedules, activities, services. A true virtual concierge.
Room Service
Concierge
Benefits
Benefits
Benefits
Less stress,
more results.
Groom automates repetitive tasks, increases your sales, and improves customer satisfaction — without burdening your costs.
0 missed call
Every call is an opportunity. Groom responds instantly, 100% of the time, no matter the number of simultaneous calls.
0 missed call
Every call is an opportunity. Groom responds instantly, 100% of the time, no matter the number of simultaneous calls.
0 missed call
Every call is an opportunity. Groom responds instantly, 100% of the time, no matter the number of simultaneous calls.
Available 24/7
No breaks, no holidays. Your hotel is reachable at any hour, even at night.
Available 24/7
No breaks, no holidays. Your hotel is reachable at any hour, even at night.
Available 24/7
No breaks, no holidays. Your hotel is reachable at any hour, even at night.
Smooth discussion
Natural voices, a tone adjusted to your establishment. Every exchange sounds real.
Smooth discussion
Natural voices, a tone adjusted to your establishment. Every exchange sounds real.
Smooth discussion
Natural voices, a tone adjusted to your establishment. Every exchange sounds real.
Multilingual
Groom speaks more than 30 languages, to welcome each client without barriers.
Multilingual
Groom speaks more than 30 languages, to welcome each client without barriers.
Multilingual
Groom speaks more than 30 languages, to welcome each client without barriers.
Enhanced experience
Your reception is finding time for physical welcoming and customer satisfaction.
Enhanced experience
Your reception is finding time for physical welcoming and customer satisfaction.
Enhanced experience
Your reception is finding time for physical welcoming and customer satisfaction.
Economic
A controlled cost: Groom charges for the actual handling time of the call
Economic
A controlled cost: Groom charges for the actual handling time of the call
Economic
A controlled cost: Groom charges for the actual handling time of the call
hotel ecosystem.
Connected to your
hotel ecosystem.
Connected to your
hotel ecosystem.
Connected to your
Process
Process
Process
Setup
Set up
ultra fast
ultra fast
STEP 01.
Analysis of your hotel
We study all of your services, analyze your processes and tools, and capture the DNA of your brand. The goal: to create an agent that is not only effective but also a true reflection of your excellence.
STEP 01.
Analysis of your hotel
We study all of your services, analyze your processes and tools, and capture the DNA of your brand. The goal: to create an agent that is not only effective but also a true reflection of your excellence.
STEP 01.
Analysis of your hotel
We study all of your services, analyze your processes and tools, and capture the DNA of your brand. The goal: to create an agent that is not only effective but also a true reflection of your excellence.
STEP 02.
Creation of your agent
We select the voice that best embodies your establishment. We then create your agent and connect it to all your tools and software, so it can directly handle any requests from your clients.
STEP 02.
Creation of your agent
We select the voice that best embodies your establishment. We then create your agent and connect it to all your tools and software, so it can directly handle any requests from your clients.
STEP 02.
Creation of your agent
We select the voice that best represents your establishment. We then create your agent and connect it to all your tools and software so that it can directly handle any requests from your clients.
STEP 03.
Deployment
We deploy your agent on the scheduled hours and types of calls. You no longer miss any calls, and your customer service is instantly improved, both on-site and by phone.
STEP 03.
Deployment
We deploy your agent on the scheduled hours and types of calls. You no longer miss any calls, and your customer service is instantly improved, both on-site and by phone.
STEP 03.
Deployment
We deploy your agent on the scheduled hours and types of calls. You no longer miss any calls, and your customer service is instantly improved, both on-site and by phone.
Designed for
Designed for
demanding hotels.
demanding hotels
From Paris to Saint-Tropez, from Lyon to Courchevel — Groom supports 4★ and 5★ hotels, independent boutiques, and seasonal establishments. Your voice amplified, your hospitality enhanced, your image modernized.
From Paris to Saint-Tropez, from Lyon to Courchevel — Groom supports 4★ and 5★ hotels, independent boutiques, and seasonal establishments. Your voice amplified, your hospitality enhanced, your image modernized.
Check our FAQ
Check our FAQ
Quickly find answers to frequently asked questions about Groom.
Quickly find answers to frequently asked questions about Groom.
Can Groom adapt to our way of working?
Yes, completely. Groom is customizable: it learns your procedures, your vocabulary, your habits, and your way of responding. It can even adopt your tone, your expressions, and your priorities to represent your establishment with the same quality as a human collaborator.
Can Groom perform actions directly on our internal software?
Yes, Groom can connect to your tools (booking software, CRM, scheduling, internal management, etc.) via an API or a connector and perform actions in real-time.
Does Groom say that it is an AI?
It is entirely up to you to decide. Groom can either present itself as an artificial intelligence or respond completely naturally like a real receptionist, depending on how you wish to welcome your callers. The goal is to uphold your welcoming style and ensure a smooth, warm, and consistent experience in line with your establishment.
Can Groom handle multiple calls at the same time? Can Groom handle multiple calls at the same time?
Yes. Groom can handle over 100 simultaneous calls. Unlike a human operator, it never puts a client on hold and never leaves a call unanswered, even during peak times.
What happens if the call is too complex for Groom?
In this case, Groom automatically forwards the call to the right contact or informs the client that a member of your team will get back to them shortly. You always maintain control: Groom does not replace your expertise, it filters and manages repetitive tasks to save you time.
Can Groom serve only as a support and activate only if no one answers?
Yes, it is possible. Groom can be configured as a backup receptionist: it only takes over if your team does not answer after a certain number of rings, or outside of business hours. This ensures that no call is missed while prioritizing your staff when they are available.
Can Groom adapt to our way of working?
Yes, completely. Groom is customizable: it learns your procedures, your vocabulary, your habits, and your way of responding. It can even adopt your tone, your expressions, and your priorities to represent your establishment with the same quality as a human collaborator.
Can Groom perform actions directly on our internal software?
Yes, Groom can connect to your tools (booking software, CRM, scheduling, internal management, etc.) via an API or a connector and perform actions in real-time.
Does Groom say that it is an AI?
It is entirely up to you to decide. Groom can either present itself as an artificial intelligence or respond completely naturally like a real receptionist, depending on how you wish to welcome your callers. The goal is to uphold your welcoming style and ensure a smooth, warm, and consistent experience in line with your establishment.
Can Groom handle multiple calls at the same time? Can Groom handle multiple calls at the same time?
Yes. Groom can handle over 100 simultaneous calls. Unlike a human operator, it never puts a client on hold and never leaves a call unanswered, even during peak times.
What happens if the call is too complex for Groom?
In this case, Groom automatically forwards the call to the right contact or informs the client that a member of your team will get back to them shortly. You always maintain control: Groom does not replace your expertise, it filters and manages repetitive tasks to save you time.
Can Groom serve only as a support and activate only if no one answers?
Yes, it is possible. Groom can be configured as a backup receptionist: it only takes over if your team does not answer after a certain number of rings, or outside of business hours. This ensures that no call is missed while prioritizing your staff when they are available.
Can Groom adapt to our way of working?
Yes, completely. Groom is customizable: it learns your procedures, your vocabulary, your habits, and your way of responding. It can even adopt your tone, your expressions, and your priorities to represent your establishment with the same quality as a human collaborator.
Can Groom perform actions directly on our internal software?
Yes, Groom can connect to your tools (booking software, CRM, scheduling, internal management, etc.) via an API or a connector and perform actions in real-time.
Does Groom say that it is an AI?
It is entirely up to you to decide. Groom can either present itself as an artificial intelligence or respond completely naturally like a real receptionist, depending on how you wish to welcome your callers. The goal is to uphold your welcoming style and ensure a smooth, warm, and consistent experience in line with your establishment.
Can Groom handle multiple calls at the same time? Can Groom handle multiple calls at the same time?
Yes. Groom can handle over 100 simultaneous calls. Unlike a human operator, it never puts a client on hold and never leaves a call unanswered, even during peak times.
What happens if the call is too complex for Groom?
In this case, Groom automatically forwards the call to the right contact or informs the client that a member of your team will get back to them shortly. You always maintain control: Groom does not replace your expertise, it filters and manages repetitive tasks to save you time.
Can Groom serve only as a support and activate only if no one answers?
Yes, it is possible. Groom can be configured as a backup receptionist: it only takes over if your team does not answer after a certain number of rings, or outside of business hours. This ensures that no call is missed while prioritizing your staff when they are available.